Our new Policy Portal is now live! If you don't already have an invitation to link your policy, you will need your client number in order to link the policy. Please send an email to submissions@profsolutions.com to request your client number. Please visit our FAQ for more information and how-to videos.

Notice to policyholders in the Southeast recently affected by Hurricane Helene and/or Hurricane Milton. 

Report a Claim

When and How to Report a Claim

If you are served with a lawsuit, receive notice of a claim or a possible claim, or are concerned that a medical incident could result in a claim, immediately report it to our Physicians Claim team. This includes but is not limited to:

  • A formal Notice of Intent
  • Being named as a Respondent in Discovery (Illinois)
  • Records requests from attorneys
  • Any notice received from an insured's state licensing board

Reporting a Claim

Begin the claims process.

Claim Form

Call: 1-800-640-6504
Toll-free fax: 1-877-367-9654
Email: medicalclaims@profsolutions.com

4 Must-Dos When Faced with a Claim

  1. Find a secure spot for the original patient chart, including X-rays.
  2. Keep another file for papers, legal documents and materials from Professional Solutions and/or your defense counsel. None of these materials should be placed in the patient chart.
  3. Be prepared to commit your time to the defense of the claim. The claim process can be lengthy. Your cooperation and involvement are necessary for the matter to be resolved in the most favorable manner.
  4. Contact our claims team promptly. This free and confidential service for policyholders can help guide you through the process.

Have the Following Information Ready When You Call

  • The date, time and location of the incident
  • The medical records
  • The lawsuit or nature of the claim

Call a claims representative: 1-800-640-6504

You do not need to report routine records requests received in the normal course of your practice. Our primary interest is records requests when an adverse event, outcome or dissatisfaction with care has occurred, causing concern that legal action could arise against you or your practice.

Claims Advice or Report a Claim

From advice about a sensitive patient encounter or situation to responding to a written demand from an attorney, we’re here to support you.

Report a Medical Malpractice Claim