Webinars for Dentists

Earn a risk management credit for watching our dentist webinars! To receive credit, attendees must watch and listen to at least 90% of the webinar.* After you complete the course, a certificate will be available for download. (Note: This does not serve as proof of watching/listening to 90% of the webinar.) The risk management credit is only applicable to dental policyholders.

How to Register

Register under your own name and email address on the Professional Solutions Education Platform. Then select each course you wish to take within the education platform. Each individual member of a dental practice must register separately on their own account.

Watch Now

The best browsers for watching webinars are Google Chrome, Mozilla Firefox, Apple Safari and Chromium Edge. Note: This Education Platform is provided through a third-party vendor, SkyPrep. 

Average Time: 1 hour

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Courses

• Adjusting Your Altitude to Thrive in Changing Times

  Changes due to COVID-19 have profoundly impacted how work is performed and blurred the line separating work and home. While some struggled to adjust, others quickly adapted and demonstrated the unique ability to deliver outstanding results while keeping perspective and facing new obstacles.

  In this webinar, we will explore how the best leaders think holistically about their role and possess the unique ability to adjust their altitude and perspective to the situation at hand.

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• Avoiding Communication Breakdowns

  It is well-known that poor communication can result in medical errors, cause patient injuries and disrupt the continuity of care—all of which can lead to malpractice claims. Communication breakdowns can occur at any point on the care continuum, in any type of healthcare facility and between any of the “players” involved in a patient's care. Studies show communication breakdowns that affect patient safety and quality of care are more likely to occur at transition points in a patient's care. Patients and providers comment that communication problems tend to intensify when there are more providers and care settings involved in a patient's care, and there is an increase in the complexity and variety of systems in use.

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• Becoming a Mental Health Champion for Yourself and Others

  Right now, all of us are experiencing significant levels of prolonged exposure to stress, resulting in higher levels of mental health challenges. People are reporting higher levels of fatigue, difficulty sleeping, losing track of time, memory issues and irritability. Mental health impacts our physical health, productivity, ability to innovate, how we connect to others, and most importantly it impacts how we see ourselves. To truly support our own and other's wellbeing, we need to understand the beautiful complexity of what it means to be human even when and especially when it comes to mental health.

  Leveraging current research and best practices combined with her personal experience with mental health illness as a person and a leader, Sarah will guide a conversation on what it means to be a champion who supports mental health.

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• Bias

  This seminar will define and outline the types of bias, discrimination and harassment recognized under federal, state, and local laws. We will provide interactive examples of harassment and discuss employer liability which can give rise to civil and criminal liability. We will further discuss what role implicit bias can play in patient treatment and tools to recognize bias. Lastly, we will discuss the employer requirements for training and education of staff in these areas.

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• Bridging Cultural and Communication Gaps

  This webinar covers effective communication and cultural and linguistic competency. As you well know, effective communication matters in health and health care. It improves the likelihood that patients will understand their health conditions and treatment plans, follow health recommendations, and rate their care satisfactorily. Effective communication is an important part of providing safe, quality health care.

  This webinar discusses how culturally and linguistically appropriate services (CLAS) can help health professionals and health systems communicate effectively with diverse patients. It also shares some guidance and resources from the Office of Minority Health (Think Cultural Health and the National CLAS Standards) that can help you in improving communication.

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• Dealing With Your Patient's Pain: Don't Make It a Painful Experience with a Licensing Board

  Millions suffer from acute or chronic pain every year and the effects of pain exact a tremendous cost on our country in health care costs, rehabilitation and lost worker productivity, as well as the emotional and financial burden it places on patients, their families and their physicians. You as a provider are asked to treat patients dealing with both acute and chronic pain on a daily bases. This webinar, presented by BK Christopher, an attorney with Horn Aylward & Brandy LLC, and Myra Christopher, CEO of the Center for Practical Bioethics, will address effective practices for addressing your patient's pain complaints without putting yourself in jeopardy with your state licensing board.

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• Defense of Professions in the Time of COVID-19 and Beyond

  This presentation, given by two experienced medical malpractice defense attorneys, Linda Hay and Susan Wagener both from the firm HeplerBroom, address the ways that COVID-19 is altering the malpractice landscape. Topics discussed include who can make a claim, what kinds of claims can be brought against healthcare practitioners based on COVID-19 issues, where these types of claims can be brought, and how they will proceed differently from the traditional medical negligence claim. Within that framework, the presenters discuss the fluidity of standard of care allegations in this unprecedented times, and explain that while new types of medical theories on standard of care may expand based on the novel coronavirus, both old and new defense theories can also be used to attack these new claims. One important defense in a COVID-19 related case will be the application of immunity statutes or orders, both old and new. The presenters expound on these immunities, how they work, and how they may or may not apply in claims against healthcare providers.

  Finally, the program goes back to the basics of how and why time tested defense strategies for risk management are still critically important. This includes good and detailed documentation, staying up to date with reputable and required guidelines and infection control procedures, and maintaining evidence of compliance. The presenters round out the session by looking forward to more widespread use of telemedicine, as well as practical advice for the practitioner to avoid a claim.

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• Don't Be Another Fish in the Dark Net

  You've read the headlines. Unfortunately, the question now is not if your information is going to be accessed or stolen, but when. Perhaps surprisingly, credit professionals are not immune to these attacks. In an effort to inform the attendees of current developments in the digital underground as well as provide realistic advice for cyber protection, Brian Hill will be discussing recent high profile cyber-crime events, including Web Site breaches impacting retailers, banks and government agencies. Brian will discuss particularly dangerous types of threats that might effect individuals such as the Dark Web, the Internet of Things, phishing, and wifi attacks.

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• Informed Consent and Refusal: How to Know When Enough is Enough

  Walk through the basic requirements and defenses raised in a failure to provide informed consent and failure to provide informed refusal lawsuit for malpractice. Explore the evidence used by plaintiffs and defendants in informed consent and informed refusal cases, including forms, documentation, patient education, process, timing and the use of audiovisual aids. Linda Hay, partner with the firm HeplerBroom, explains how participants can best protect themselves from a claim by a patient that they did not know, understand or agree to the risks or alternatives to a procedure, and, conversely, that they did not know enough to make an informed refusal to a procedure or test.

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• Managing Stress During COVID-19

  The COVID-19 pandemic has caused significant and sweeping changes across all aspects of our personal, social, and work lives. The ongoing uncertainty has resulted in significant stress-related challenges, including anxiety, worry, sleep disruption, and depression. Enhancing resiliency to meet these challenges is becoming increasingly essential for both short- and long-term coping and adaptation to stress. In Managing Stress in the Context of COVID-19, Dr. Craig Sawchuk, a professor of psychology and co-chair of Mayo Clinic's Division of Integrated Behavioral Health in Rochester, MN, will provide an overview of the nature and experience of stress, discuss practical tips to help build resilience, and will highlight how to go about accessing mental health resources for those most in need.

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• Multimorbidity Impact and Management: What Do We Know?

  In this hour-long presentation, Dr. Paul Mulhausen, a geriatrician and expert in chronic disease management, discusses the important role of multimorbidity on complexity and cost of patient care. He discusses dyads and triads of common chronic conditions that predict complex care, heavy resource use, and diminished quality of life. He reviews what we know about managing multimorbidity in the ambulatory care setting and discusses strategies that predictably improve workflow, health outcomes, and quality of life for patients with multimorbidity.

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• Office Manager’s Role in Litigation

  This webinar discusses the medical office manager’s role in litigation. When a medical malpractice lawsuit is filed, the office manager of the defendant healthcare provider’s practice can be very helpful in assisting the provider and counsel with responding to discovery requests as well as helping ensure scheduling runs smoothly. It is also important for the office manager, as well as the provider, to understand the various stages and components of a lawsuit, and these issues are discussed, as well. The goal of the webinar is to provide information and guidance on the litigation process with a focus on responding to discovery requests.

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• Preparing For Your Deposition

  Few witnesses look forward to being deposed. In fact, one of the most anxiety-laden parts of being named in a professional negligence case is undergoing a deposition. It is a foreign and unpleasant process. However, with proper preparation you can not only survive the process but also begin setting the foundation for a success defense to a lawsuit. In this webinar, Amy E. Schlotterer, of the firm Rutledge Manion Rabaut Terry & Thomas P.C. discusses the deposition process in its entirety. Beginning with a description and discussion of the deposition process itself, we progress through the common pitfalls witnesses fall victim to and how you can best prepare yourself for the process. The goal of the webinar is to give you an understanding of the process and give you the tools to make you as comfortable as possible so that you can make your very best appearance.

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• Professional Solutions Network Security & Privacy Proceedings

  Cyber criminals continue to increase the frequency and sophistication of their attacks. As we cannot predict the course of events nor the impact of COVID-19 with the work-from-home workforce growing, thorough and proactive preparation and prevention behavior is important. This comprehensive presentation will help the audience better understand the evolving regulatory landscape and current cyber trends, including how COVID-19 has impacted the healthcare industry. This webinar will identify common cyber security threats that lead to privacy breaches, including ransomware and phishing attacks. It will also explain the new coverage enhancements available under the increased limits program offered through our partner Tokio Marine HCC – Cyber & Professional Lines Group (also known as NAS Insurance Services, LLC .

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• Protecting Practices from a Cyber Attack: Cyber Training

  Frequency and severity of Ransomware has increased steadily since 2018, with ransom demands increasing on average over 400% in that time. With daily headlines, including the Change Healthcare cyber-attack, healthcare practices are at a crossroads as to how to approach protecting their digital assets, and insurers are working quickly to devise sustainable solutions. There is reason to be optimistic as risk mitigation and breach prevention tools are becoming more and more prolific, but healthcare providers should be vigilant with cyber hygiene and not depend solely on insurance protection. This session explores ways to protect healthcare practices from a cyber-attack.

  This presentation from two experienced medical malpractice defense attorneys will provide an overview of the roles expert witnesses play in this type of litigation, the issues medical experts are asked to address, and the information experts rely on to come to their conclusions. Additionally, the presentation will cover what qualities make expert witnesses successful in persuading a jury. This webinar will allow viewers to have a complete picture of one of the most important components of how medical malpractice cases are decided.

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• Regulatory Proceedings

  Healthcare providers face many challenges in dealing with the regulatory risks, the regulatory task forces, types of errors found and claims trends. Participants will gain a greater understanding of the regulatory risks and claims trends that are evident today. This presentation highlights typical errors found to understand what makes you, a provider, vulnerable to regulatory proceedings claims and what protection may be available to you.

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• Risk and Legal Issues for Advanced Practice Nurses and Physician Assistants

  Victoria Vance, partner with the firm Tucker Ellis in Cleveland Ohio, shares how participants will heed the lessons learned from closed cases to identify risk management practice strategies and recognize current trends in the regulatory enforcement actions against healthcare providers.

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• Self-care & Managing Stress for Healthcare Providers During COVID-19

  Stress, anxiety, depression, and insomnia are all too common in healthcare providers these days – it's normal to not feel normal at this time. As we gain optimism from the development of COVID therapeutics and the initial roll-out of the vaccines, the stressors, losses, and uncertainties remain. This webinar will highlight the mental health risks and challenges posed by the pandemic. We will discuss practical behavioral and lifestyle strategies that can be helpful in managing chronic stress for both healthcare providers and the patients they serve. Furthermore, we will review step-care options when more formal mental health interventions are warranted.

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• Sexual Harassment Prevention

  Employers, managers and supervisors should be aware of what sexual harassment is and how to prevent these claims in their workplace. Sexual harassment is one of the fastest growing areas of employment litigation in the US due in large part to the #MeToo Movement putting a spotlight on the pervasiveness of the problem.

  Health care providers are not immune from these claims. This webinar discusses sexual harassment laws from a Chicago attorney who has been defending employment cases for almost 30 years. This 60 minute seminar is directed to the healthcare community and will cover federal and state anti-sexual harassment laws, conduct that may constitute sexual harassment and the employers' responsibilities in the prevention, investigation and correction of sexual harassment conduct.

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• Social Media and the Internet: The impact on Claims

  This presentation will highlight the risks inherent in social media and how attorneys and claims professionals use social media to investigate medical and dental claims. We will further discuss how social media can play a role and impact litigation, favorably and unfavorably. We will provide practical advice on how to approach your social media presence and what to avoid to diminish any information should you find yourself involved in litigation.

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• Take My Breath Away

  With the rapid legalization of marijuana, both medical and recreational, across the United States, the healthcare community is left facing myriad questions. Can physicians recommend marijuana to patients? How do healthcare providers best treat patients who are recommended medical marijuana? What about patients who use marijuana recreationally? Do providers need to accommodate employees who use marijuana? Regardless of which physicians recommend marijuana to patients, it is inevitable that some patients will be marijuana users—medically, recreationally, and some, illegally. Join Alex Haar, of the firm HeplerBroom, as she discusses these questions in a general fashion.

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• The Critical Role of Expert Witnesses in Malpractice Litigation

  When a lawsuit alleging medical malpractice goes to trial, the case is ultimately decided by a jury comprised of laypersons. This raises the question – How can a group of persons without medical training fairly decide the outcome in cases involving interpretating the standard of care or whether a complex medical procedure was properly performed? The answer is that expert witnesses provide testimony to explain the issues to the jury. Frequently, a jury’s determination as to which party’s expert was more credible will dictate the outcome of a case.

  This presentation from two experienced medical malpractice defense attorneys will provide an overview of the roles expert witnesses play in this type of litigation, the issues medical experts are asked to address, and the information experts rely on to come to their conclusions. Additionally, the presentation will cover what qualities make expert witnesses successful in persuading a jury. This webinar will allow viewers to have a complete picture of one of the most important components of how medical malpractice cases are decided.

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