Report a Claim
When and How to Report a Claim
If you receive a notice of a claim or potential claim, are served with a lawsuit or are concerned that a dental incident could result in a claim, immediately report it to our Dental Claims team. This includes but is not limited to:
- A formal Notice of Intent
- Being named as a Respondent in Discovery (Illinois)
- Records requests from attorneys
- Any notice received from an insured's state licensing board
Reporting a Claim
Use the How to Report a Claim (PDF) form to starting the reporting process.
Toll-free Fax: 1-877-367-9654
Four Things to Do When Faced with a Dental Claim
- Place the entire original patient chart, including x-rays, in a secure location.
- Maintain a separate file for correspondence and documents from Professional Solutions and/or your defense counsel, as well as legal documents. Do not put any of these materials in the patient chart.
- Be prepared to commit your time to the defense of the claim. The claim process can be lengthy. Your cooperation and involvement are necessary for the matter to be resolved in the most favorable manner.
- Contact our Dental Claims Team promptly. This free and confidential service for policyholders can help guide you through the process.
Have the Following Information Ready When You Call
- Date, time and place of the alleged incident
- The dental records
- The lawsuit or nature of the claim
You do not need to report routine records requests received in the normal course of your practice. Our primary interest is records requests when an adverse event, outcome or dissatisfaction with care has occurred, causing concern that legal action could arise against you or your practice.